Privacy Policy

Privacy Policy

Last Updated: December 11, 2025

Welcome to Mondail Cashlink (“we,” “us,” or “our”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use the Mondail Cashlink mobile application (the “App”) and any related services (the “Services”).

By accessing or using the App, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the App immediately.

1. Information We Collect

1.1 Personal Information

We may collect information that identifies you, including but not limited to:

  • Full name
  • Phone number
  • Email address
  • National ID or identification details (for KYC purposes)
  • Date of birth
  • Profile photo (optional)

1.2 Financial and Transactional Information

We may collect information related to your financial activity, such as:

  • Wallet balance and transaction history
  • Funding, withdrawal, and transfer details
  • Linked Mobile Money or bank card details (securely processed by payment providers)

1.3 Device and Technical Information

We automatically collect technical information including:

  • Device type and operating system
  • IP address
  • Log data and usage analytics
  • Location data (only when enabled by you)

1.4 Information from Agents

If you register as an Agent, we may collect:

  • Business details
  • Agent location (optional)
  • Verification documents

2. How We Use Your Information

We use your information to:

  • Provide and improve the Mondail Cashlink App and Services
  • Process financial transactions
  • Verify identity and comply with KYC regulations
  • Enhance account security and prevent fraud
  • Send important notifications such as transaction alerts
  • Provide customer support
  • Comply with legal obligations under Ugandan law

We do not sell your personal information.

3. Sharing Your Information

3.1 Service Providers

We may share information with trusted third parties that help us:

  • Process payments
  • Verify identities
  • Provide App analytics
  • Host and maintain our systems

3.2 Regulatory and Legal Authorities

We may disclose your information where required by Ugandan law, to comply with legal processes, or to report fraud and suspicious activity.

3.3 Agents

Information may be shared with verified Agents only when necessary for completing withdrawals, verifications, or transactions.

4. Security of Your Information

We use strong security measures including encryption, secure servers, access controls, and continuous monitoring to protect your data. However, no system is completely secure. You are responsible for keeping your login credentials safe.

5. Your Rights and Choices

You have the right to:

  • Access your personal information
  • Request corrections of inaccurate data
  • Request deletion (subject to legal retention requirements)
  • Withdraw consent for data processing
  • Opt out of marketing communications

You may submit requests via info@cashlinkapp.net or contact us at +256 784 217883.

6. Data Retention

We retain your data only as long as necessary to provide our Services, comply with financial regulations, resolve disputes, and enforce our policies. Financial transaction records may be retained for up to 7 years.

7. Children's Privacy

The App is not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If such data is discovered, it will be deleted promptly.

8. Third-Party Links

The App may contain links to third-party websites or payment processors. We are not responsible for their privacy practices. Please review their policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions become effective immediately upon posting in the App. You are encouraged to review this page regularly.

10. Contact Us

For questions, support, or concerns about this Privacy Policy, contact us:

Mondail Cashlink Support
Email: info@cashlinkapp.net
Phone: +256 784 217883